Trust & Safety

Keeping our community safe

People get scammed. Here is exactly what we do about it, and what you should do too.

What we check

Every worker's identity. We require a National Identity Card or driving licence, and a live selfie taken in the app — not a photo from the gallery.
The face must match the document. An automated check compares the two. Anything uncertain is reviewed by a person.
One NIC, one account. The same identity document cannot be approved twice.
Age. Date of birth comes from the NIC number itself, so it cannot be faked by typing a different one.

What the verified badge means

A green verified badge means we have seen a genuine-looking identity document and confirmed the person's face matches it. It does not guarantee their character or the quality of their work — that is what ratings and reviews are for.

How your money is protected

When a hirer pays online, Workash holds the money. The worker is told it is secured before they turn up.
It is released only after the work is confirmed done.
Reporting a problem freezes the money until a person reviews it.
Cash payments are made directly between the two of you — we never hold them, and we say so clearly in the app.

Staying safe — for workers

Never pay anyone to get work. Workash will never ask you for a fee to be hired, and neither should a hirer.
Keep conversations in the app. If something goes wrong, the record is what protects you.
Check the part-time job details before you travel — hours, pay and location are all shown.
If a workplace feels unsafe, leave. Report it in the app.
Do not hand over your NIC to a hirer. We have already verified you — they do not need it.

Staying safe — for hirers

Check the verified badge and reliability score before selecting someone.
Use the app's check-in code so attendance is recorded.
Pay the amount you advertised. Underpaying is the fastest way to lose access.
Keep instructions in the app chat, so both sides have the same record.

If something goes wrong

Use "Report an issue" in the app. It freezes any money held.
Our team reviews attendance records, messages and payment history.
For anything involving immediate danger, contact the police first — then tell us.

What gets an account removed

Using someone else's identity document.
Sending a different person to a part-time job.
Asking a worker to pay to be hired.
Repeatedly failing to pay agreed amounts.
Harassment, threats or unsafe conduct.

What we check

Every worker's identity. We require a National Identity Card or driving licence, and a live selfie taken in the app — not a photo from the gallery.

The face must match the document. An automated check compares the two. Anything uncertain is reviewed by a person.

One NIC, one account. The same identity document cannot be approved twice.

Age. Date of birth comes from the NIC number itself, so it cannot be faked by typing a different one.

How your money is protected

When a hirer pays online, Workash holds the money. The worker is told it is secured before they turn up.

It is released only after the work is confirmed done.

Reporting a problem freezes the money until a person reviews it.

Cash payments are made directly between the two of you — we never hold them, and we say so clearly in the app.

Staying safe — for workers

Never pay anyone to get work. Workash will never ask you for a fee to be hired, and neither should a hirer.

Keep conversations in the app. If something goes wrong, the record is what protects you.

Check the part-time job details before you travel — hours, pay and location are all shown.

If a workplace feels unsafe, leave. Report it in the app.

Do not hand over your NIC to a hirer. We have already verified you — they do not need it.